Got a question? Need more info?
Hopefully some of these questions and answers will solve your problemo. If not contact us.
Beer Club Membership
How do I become a Member?
For all the information your need and the place to become a member: CLICK HERE.
How long do I have to sign up for?
There are no contracts or minimum terms or joining fees - we send packs to you until you tell us to stop. You can even skip a pack if you aren’t ready for another one.
When do I start getting VIP pricing?
When you sign up to your Beer Plan you will be emailed your username and password to log in to the site. There you can manage your membership but more importantly your VIP pricing will appear automatically in the store.
I don’t want to be a member but can I still buy beer from the store?
You don’t have to be signed up as a Beer Plan member to purchase gifts or items from our bottle shop – however, you will be missing out on the VIP wholesale pricing that our members enjoy. The good news is, that you are still getting access to some very rare beers at unbeatable prices. Why not try us out? You can join here.
Can I make a purchase offline?
We do not have a shop front and all of our orders are taken primarily over the internet. If you need to do an order over the phone please contact us and we will give you a call back to take your order.
Can I come and buy it from you in person?
We do not have a shop front and our liquor licence does not allow for you to collect any orders from our warehouse.
How much beer is in every beer club pack?
Every beer club pack features 17-18 bottles of differing sizes and ABV (alcohol content). Sizes range from 750ml bottles to 250ml bottles but a pack will always add up to around 8 litres (traditional carton volume). However be aware that these beers are far from mainstream and in many instances the ABV exceeds 6.5% and goes up to 14%.
What else is included in the beer club pack?
You will always get your members newsletter and tasting notes and sometimes we throw in a few surprise, non-beer related treats. You can download an example of our tasting notes here
How do you choose the beer?
Putting together each seasonal pack is a very complex process, with lots of variables! What doesn’t vary is that we look for beer that tastes exceptional and is made by small-scale passionate breweries that have a good story to tell and who otherwise could not readily make their beer available in Australia. Our hunting begins from our own beer tasting experience and travels to breweries and international festivals, brewers interested in being in a pack sometimes send us beer to sample and increasingly our beer selections are stemming from BeerMasons members requests. If you have a beer that you think should feature in a BeerMasons pack then drop us a line
If I like a beer, can I buy some more?
We order a little extra of all of our beer club pack beers, so that if you want some more you can order it online at members VIP wholesale pricing. But you have to be quick! Popular beers sell out fast.
Why does it cost more than regular beer?
There isn’t really much of a comparison to a case of Corona from Dan Murphy’s now is there? The good news is that you can still drink some of the very best craft beer in the world for the price of pretty average wine! Now that IS a very good thing! Every pack consists of beer from multiple breweries from all over the world, with all deliveries timed to arrive mere days before a pack is distributed so that you get the beer in mint condition. Importing such rare beer in small quantities from all over the place has some pretty big shipping over heads! Also – the alcohol by content (ABV) of our beers is generally very high. The government taxes beer according to its alcohol content. A large percentage of the purchase price is excise tax and GST. When the beer lands, we unpack and hand apply an Australian compliance label that is required by law. We then sort and repack your beers into our custom made boxes so that you get a mixed selection that travels safely through the postal system. Throw in the tasting notes and running the club and you will see it is a cracking buy – in fact, it’s a red-hot bargain!
What if I want to cancel my membership?
You can cancel or suspend your membership, or skip a pack, at any time. You just need to let us know before your next seasonal pack is processed (1 Sep, 1 Dec, 1 Mar, 1 Jun). If we have processed or shipped your pack, we may need to charge you a $35 admin and restocking fee.
Can I choose the beers that will be in my club pack?
It’s a surprise. The only reason we are able to access these beers is because the club has banded together to make special orders and funded the shipment. We are looking at developing an application where you can put together your own custom pack from stock in the store and hopefully this will be available soon.
How can I change my shipping address?
You can do this by logging into the members site
How can I change my email address?
You can do this by logging into the members site
How can I change my credit card or payment details?
You can do this by logging into the members site
Are there membership fees to be a member?
Nope – you just pay for each pack your receive. That’s how you keep your membership current and get access to all of your membership benefits.
Are there cancellation fees?
You can cancel at anytime and there are no cancellation fees except in the rare instance that you decide to cancel after we have already processed or shipped your seasonal packs (1 Sep, 1 Dec, 1 Jan, 1 Mar). If this occurs and you still need to cancel the pack must be returned and a $35 admin and postage fee may need to be charged – but your pack will be refunded.
Can I suspend my beer club membership or skip a pack?
You sure can and there are no charges to do so. However in the rare instance that you decide to suspend, skip or cancel after we have already processed or shipped your seasonal packs (1 Sep, 1 Dec, 1 Jan, 1 Mar) the pack must be returned and a $35 admin and postage fee may need to be charged – but your pack will be refunded.
Shipping
How much does shipping cost to my postcode?
Shipping for every Beer Club pack is $13.95 to any postcode in Australia.
For store orders - every pack (up to 12.5kg) costs $13.95 to any postcode anywhere on Australia, including the Torres Straits and Antarctica. Packs are combined to 12.5kg. When an order exceeds 12.5kg then a new pack is started and the base rate of $13.95 for the second pack will be applied. The store should automatically calculate your shipping.
How are packs delivered?
Your order will be delivered by Australia Post’s eParcel System. You will be issued with a delivery notice from Australia Post that will enable you to track and trace your order and let you know when it is going to be delivered. All packs must be signed for by an adult.
Can you leave a pack at an address, do they need to be signed for?
No we are not able to leave a pack at an unattended address. The delivery must be signed for. It is against licencing and the Responsible Service or Sale of Alcohol to do so.
Do you delivery to PO Boxes?
Yes – Australia Post handles all of our deliveries and they will deliver to Post Office Boxes.
How will I know when to expect my delivery?
The Australia Post eParcel system will send you an email detailing your consignment and deliveryt details.
What if I am not at home/work to receive my delivery?
Your pack must be signed for by an adult. If your delivery address is unattended Australia Post will leave a calling card for you to collect it at your nearest Post Office.
What should I do if something in my delivery is damaged?
You need to contact us so that we can arrange replacements or refunds.
Can I come and collect my order?
We do not have a shop front and our liquor licence does not allow us to sell direct to the public.
How long should a delivery take to arrive?
We process all orders on Tuesdays and Thursdays. Delivery times rely on Australia Post but they generally take the following times to arrives after processing through our warehouse.
Melbourne – 2 business days
VIC – 2-3 business days
NSW, ACT, TAS, SA – 3-5 business days
WA, NT, QLD – 5-7 business days
Gifts & Gift Vouchers
How do gift certificates work?
You select the amount that you would like for the face value of the certificate and complete the step by step instructions on the website. The Gift Vouchers are redeemable online and have a unique Coupon Code, they are valid for 6 months from the date of purchase. They are not redeemable for cash and are not valid with any other promotional offer.
Can I buy a beer club membership as a gift and can I include a card?
Yes you can. For memberships that are purchased as a gift please CLICK HERE.
Can I include a personal message with the gift?
Yes you can. You just need to tick the box “Is this a gift?” and follow the prompts on the website.
Payment
What payment methods can I use?
We accept Visa, Visa Debit and Mastercard credit cards. We accept American Express and Diners Club Cards but a 2.75% surcharge applies to all Amex and Diners Transactions. We would prefer to not charge this however the high rates of transations fees that we are charged on these cards requires it. We currently do not offer PayPal or Direct Debit due to our club management system. We hope to offer these in the future.
Contact Us
How can I contact you?
You can drop us an email at anytime we and we will endeavour to resolve your problem by the close of the next business day. We currently do not have a 24 x 7 call centre as we are a very small business.
Can I come and buy in person?
We do not have a shop front and our liquor licence does not allow for over the counter or take-away sales.
Why don’t you have a 24x7 call centre?
We hope the have one in the near future but alas – the current size of the club does not allow it. If you need to speak with us please send us a CONTACT US form and we will endeavour to call you by the close of the next business day.
